Compliments, Complaints & Feedback

Compliments, Complaints & Feedback

Compliments are always warmly welcomed and can be passed on either directly to staff and the SENDCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher.

These positive comments will be published on this area of our school website.  Working in conjunction with parents means that we rarely have concerns expressed by them. However, when we do, we ensure that parents are listened to and their concerns acted upon to ensure a speedy resolution.

We hope that complaints about our SEND provision would be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.  Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham SEND Information, Advice and Support Service website.

We are always seeking to improve on the quality of education we provide for children with SEND and are keen to hear from parents about their child’s experience.

We would also like your views about the content of our SEN Information Report. If you would like to comment please complete the online form in the Contact Us section of our website.

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